BCNA's Helpline refocus - some changes being made to the Helpline
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Is there a summary of the session ?0
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Update from Online Network Q&A.
Thank you to our members who attended the Online Network
Q&A with our CEO Kirsten Pilatti last week. We appreciate the group taking
the time to catch up, provide feedback and put some faces to names!We had a good discussion with some positive outcomes and
actions which included arranging quarterly catch ups to ensure our online
network continues to provide a platform where those affected by breast cancer
can connect in a safe, helpful and supportive environment with their peers.For those unable to attend, we have uploaded the information
slides here (attached), which include the agreed
outcomes on the last slide.Due to the large file size and for privacy of our members,
the Zoom audio recording will only be available on request. Please contact @Kate_BCNA for the audio file.New team member – Welcome Maryann
After Giovanna made the decision to leave BCNA to pursue a
new chapter in her life, BCNA is pleased to announce that Maryann will be
starting as part of the Member Support team/helpline on August 11.Part of Maryann’s duties will be to oversee the online
community. Maryann has studied psychology, is very experienced supporting
people with medical conditions and is a lovely and compassionate person.Please join me in welcoming her on Wednesday 11
August.Thanks again and once Maryann settles in, we will be sure to
communicate next steps, including scheduling the next catch up.In the meantime, please direct any questions or concerns to
me or @Kate_BCNA.Thanks Kirsten and Kate
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Many Thanks for that slide summary, @Kirsten_BCNA and access to the audio recording of the meeting. Once again, I'd like to thank both you and @Kate_BCNAfor arranging the zoom meeting last week, to go over the points that were raised earlier in the thread. We appreciated the opportunity to chat with you both personally.
I would recommend those wanting to listen to our discussion to contact Kate for the Audio File ..... we did 'rabbit on' a bit .... but it was all with good intent!
Thank you, Kirsten, for advising us that it was Giovanna's decision to leave BCNA & I apologise for suggesting that it was otherwise.
We look forward to Maryann starting on August 11 and getting to know her!! Welcome Maryann!
And MANY thanks for getting the Helpline up on the Forum Banner - that is just terrific! Well done, Kate! We look forward to having the Hug (and Heart if possible) Emojis to click on as well xx
Having regular catchups with members & our Friday update reinstated will be terrific.
Onwards and upwards ..... let's get back to supporting our members in the best way that we can ......
take care everyone xx
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Sounds like some good outcomes. Love the idea of a quarterly catch up. Great way to touch base with members.3
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I forgot to mention that we now know that the Mets Counselling Service was going to end ANYWAY due to the funding ‘running out’! It was an Off Site Referral System (It was not a part of BCNA) and every caller had access to 2 Counselling sessions for free, calling an 1800 number ... Only 74 members had actually used the Mets Counselling service over the 3.5 years that it ran.
The announcement of it finishing just happened to coincide with Giovanna’s leaving, so it appeared to be a double whammy. But the Mets Counselling Service HAD actually finished up in about April last year when Covid restrictions started. Back then, the Mods were manning the help line EVERY DAY (not just Mon-Fri), as they were so concerned for members’ mental health in the Lockdown.
The Mets Counselling Service was mainly advertised in the Beacon and the Network News, and as I was not signed up for them, I missed it, as would many others too, I reckon, specially those with Mets.
@Kirsten_BCNA @Kate_BCNA - Any advertising of members’ services really needs to be on the FORUM - and stickied at the top for the duration of the service, so that newbies to the forum see it as well, otherwise the post just disappears
take Care xx3 -
Thanks so much Arpie for all your effort on this.Even though I am a relative newcomer to the forum I have found it invaluable especially the help and guidance from the more experienced posters such as yourself.
I also believe there are many members who would have liked to attend the zoom meeting but due to the short notice , technical challenges and “ life getting in the way” couldn’t make it.
But I think the point has been well made that the members valued the work Giovanna did, were concerned about the changes made without any proper consultation with members, and appreciate the commitment that in the future there will be more engagement/ consultation with members ( including via the online forum) before making any such major changes in the future.
I also think a quarterly membership catch up is a great idea.
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Thankyou @Kirsten_BCNA and @Kate_BCNA.
How big is the audio file and how is it actioned (I am not too computer-literate)1 -
Many Thanks @Julez1958 and you've made some great points there (and all the best for your surgery & recovery today xx)
There's been a bit of a glitch with the audio file .... the mods are working on it - so please be patient.
If you've got any queries, still whack them up here & those who did attend will attempt to answer them0 -
I can be patient just so long as it is coming. Thank you0
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Update from BCNA
We hope that many of the questions have been answered in regards
to the Helpline changes. We again appreciate the feedback and passion that many
members have expressed in ensuring we are providing support to not only our
online network members, but all our members. We look forward to many more
open conversations and discussions in the future!Any last requests for information from our Online Network Q&A
session can be sent to @Kate_BCNA. (please
note we have decided that due to file size and therefore privacy on external
filesharing platforms, the audio file cannot be sent. Please contact us to
discuss some options if required).A reminder that once our new team member, Maryann settles into her
role, we will ensure there are some dates locked away to give people enough
notice to attend any future catch up.Please also remember that our CEO, Kirsten is happy to answer any
questions @Kirsten_BCNA and our
helpline is open Mon to Fri: 9am – 5pm – 1800 500 258 or email: contact@bcna.org.auStay safe.
Kate
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I've already posed questions, prior to this zoom thing. Firstly on 22 July (page 5), and again on 26 July (page 7), neither of which garnered a response...???2
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Those who requested copies of the Audio have now been sent it - if you WANT a copy - contact @Kate_BCNA
If you asked for it & haven't received it - check your Junk Mail.
A transcript of the zoom session will also be available soon - if you'd prefer that, ask for that.
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Thanks @arpie mine was in Junk oh well1
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Thanks for sharing the update Arpie
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