Kate_BCNA
Community Manager
Joined 14 years ago
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Re: About BCNA's Online Network
"Content Not Published Your post contains invalid HTML" This issue can occur when someone writes the message in word with applied formatting. When you copy the message into Khoros it does not like the pre-applied formatting, so you receive that error when you go to post. This can also happen when posting images from an email or website. For a written message - It is best to go to Notebook, write your message and copy and paste into Khoros. Notebook removes formatting. For images - It is best to save the image to your device and then upload it into the post. Thanks, BCNA Helpline101Views0likes5CommentsRe: About BCNA's Online Network
Good Morning everyone, Just letting you know that the need to sign in each time has been identified as an issue and is currently being investigated. Hoping I can post soon to let you know when this is fixed and you only need to sign in every 30 days. Thanks BCNA Helpline153Views4likes0CommentsRe: About BCNA's Online Network
Thank you all for your valuable comments and questions regarding the new Online Network platform, as well as identifying issues where things are not working as expected. We appreciate your feedback. Rest assured, your concerns are being carefully reviewed and escalated to the project team. We are currently addressing these matters, and you can expect a response from us soon. Please continue to submit your questions. As My Journey is a combination of multiple services not just the Online Network, we ask for your patience as we prioritise and work through them. Thank you, BCNA Helpline.Re: Sexual Health and Wellbeing - Virtual Conference
We are thrilled to let you know that our Sexual Health and Wellbeing conference is now available on demand. The conference features amazing clinicians and several women sharing their personal experiences. We hope you enjoy the conference https://kapara.rdbk.com.au/landers/8b89aa.html9Views2likes0CommentsRe: BCNA's Helpline refocus - some changes being made to the Helpline
Update from BCNA We hope that many of the questions have been answered in regards to the Helpline changes. We again appreciate the feedback and passion that many members have expressed in ensuring we are providing support to not only our online network members, but all our members. We look forward to many more open conversations and discussions in the future! Any last requests for information from our Online Network Q&A session can be sent to @Kate_BCNA. (please note we have decided that due to file size and therefore privacy on external filesharing platforms, the audio file cannot be sent. Please contact us to discuss some options if required). A reminder that once our new team member, Maryann settles into her role, we will ensure there are some dates locked away to give people enough notice to attend any future catch up. Please also remember that our CEO, Kirsten is happy to answer any questions @Kirsten_BCNA and our helpline is open Mon to Fri: 9am – 5pm – 1800 500 258 or email: contact@bcna.org.au Stay safe. Kate3Views0likes0CommentsRe: BCNA's Helpline refocus - some changes being made to the Helpline
Update from Online Network Q&A. Thank you to our members who attended the Online Network Q&A with our CEO Kirsten Pilatti last week. We appreciate the group taking the time to catch up, provide feedback and put some faces to names! We had a good discussion with some positive outcomes and actions which included arranging quarterly catch ups to ensure our online network continues to provide a platform where those affected by breast cancer can connect in a safe, helpful and supportive environment with their peers. For those unable to attend, we have uploaded the information slides here (attached), which include the agreed outcomes on the last slide. Due to the large file size and for privacy of our members, the Zoom audio recording will only be available on request. Please contact @Kate_BCNA for the audio file. New team member – Welcome Maryann After Giovanna made the decision to leave BCNA to pursue a new chapter in her life, BCNA is pleased to announce that Maryann will be starting as part of the Member Support team/helpline on August 11. Part of Maryann’s duties will be to oversee the online community. Maryann has studied psychology, is very experienced supporting people with medical conditions and is a lovely and compassionate person. Please join me in welcoming her on Wednesday 11 August. Thanks again and once Maryann settles in, we will be sure to communicate next steps, including scheduling the next catch up. In the meantime, please direct any questions or concerns to me or @Kate_BCNA. Thanks Kirsten and Kate1View3likes0CommentsRe: BCNA's Helpline refocus - some changes being made to the Helpline
Assistance with Zoom. Would you like to join via Zoom tonight, but unsure how to? Please have a look at the attached document for instructions. If you are new to Zoom and haven’t used the program before, it is a good idea to click the link before the meeting so you have time to download the program if needed. You will not be able to join before the commencement time, it is just to make sure the Zoom program is ready to go and you will get a notification the meeting hasn’t started. The instructions are outlined below. Please reach out if you have any queries. Assistance with Zoom If you would like assistance logging into the Zoom meeting tonight, please watch this short video from Zoom: https://youtu.be/hIkCmbvAHQQ Or follow these steps: 1. You can either click this link to be taken direclty to the zoom meeting: Join Zoom Meeting https://us02web.zoom.us/j/89388573256?pwd=amdQQTZaMjhGcmM4a0RYdWVxWlUzQT09 2. If the link doesn’t work, try opening a web browser and type this URL: https://zoom.us/join You can paste the above link into the pop up ‘join’ box, or alterrnatively, you can enter the below meeting ID & password details: Meeting ID: 893 8857 3256 Passcode: 626883 Click ‘Open Zoom Meeting’ if you get a pop up, if not, ‘launch meeting’ button. 3. You will have the opportunity to enter your name and / or to have your video on or off (you can also choose to turn your camera off once you are in the meeting if you would prefer) 4. We will be recording this meeting for those that are unable to attend. You will see a pop up stating that it is being recorded. You will need to select ‘Got It’ to confirm you acknowledge the recording (if you select leave meeting you will not be able to join). 5. Select ‘Join with Computer Audio’ to allow your computer microphone and speakers to connect. 6. Once you have joined the meeting, you can choose to stop the video. When the video is off, you can still see and hear everyone else, they cannot see you. If you wish to speak you will need to un-mute your microphone. You can select the icons at the bottom of your screen. 7. If you do not have a computer, you can dial in via the phone: Dial by your location +61 8 7150 1149 Australia +61 2 8015 6011 Australia +61 3 7018 2005 Australia +61 7 3185 3730 Australia +61 8 6119 3900 Australia You will be prompted to enter your meeting ID & Password: Meeting ID: 893 8857 3256 Passcode: 6268830Views1like0Comments
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