No compassion from telecoms provider
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@PatsyN wish I’d kept the photos I bombarded them with but I think your sister might have success thru the TIO like we did for the same reasons. It was tricky when Telstra/NBN split establishing who was responsible and understand we were the first intervention of this kind TIO had tackled but step one must be to try ( and keep good records even of phone conversations) through your provider first then TIO might take it up like they did with us. Take heaps of photos of shoddy wiring too and forward it as evidence.1
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@iserbrown I keyed in my address and it says I'm connected FTTN (fibre to the node). What fibre? No one has been here to lay cables in over 20 years. I said this to them already and they said that there were little Green Boxes (I kid you not) that were scattered around Suffolk Park. I'm still looking for one.0
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Our phone cable was in a roll on top of the grass verge across the road for years. Everytime the phone went out, we'd contact Telstra and they would make us go through a lot of rigmarole before they'd log the job, and everytime it would be because something had gone through that cable - car, kangaroo, council slasher, fire. Even the local techie officially requested it to be buried (after he had to pick a decomposing kangaroo off it). It took years before someone finally recognised that it cost more to send someone out to fix it each time, than it did to just fix it properly.0
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Our experience led us to believe it’s not about logic just $.0
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From what I hear of the NBN in this big regional city I, like iserbrown, am glad my home is in the old area. I have good old snail pace access and understand it is faster than the new-beaut lines in the new homes or for those who chose to swap quickly on the promises. Always contact the provider first, then no quick result contact the TIO (often the threat alone works as it costs the company a lot if the TIO gets involved). Anne0
