Issue with Online Network access and resetting passwords

Rosie_BCNARosie_BCNA Administrator, Staff, Member, Moderator Posts: 152
edited January 9 in Community news and events
We are aware some online network members are having trouble logging into the network and updating their passwords. The developers are working on it and we will let you know as soon as the problem is fixed. Thanks for your patience.   

Comments

  • Newby24Newby24 Member Posts: 58
    I went into reset my password and then put in the same password that I have used previously used and it worked.
  • Rosie_BCNARosie_BCNA Administrator, Staff, Member, Moderator Posts: 152
    Thanks @Newby24
    The issue has now been fixed. 
  • ClaireBifClaireBif Member Posts: 12
    I am trying to join a group and it isn't working... :( 
  • iserbrowniserbrown Regional VictoriaMember Posts: 3,257
  • Giovanna_BCNAGiovanna_BCNA Administrator, Staff, Member, Moderator Posts: 896
    Hello @ClaireBif
    What group are your trying to join?  Please let me know and I can send you an invite to join
    regards
  • ClaireBifClaireBif Member Posts: 12
    Thank you for the reply. I am trying to join the reconstruction group. I tap on join but it doesn’t go any further... strange. Thanks for your help. 
  • Rosie_BCNARosie_BCNA Administrator, Staff, Member, Moderator Posts: 152
    Hello @ClaireBif
    I've sent you an invitation so if you accept you will be in. 
  • ClaireBifClaireBif Member Posts: 12
    I am so sorry Rosie_BCNA but please can you tell me where I will find the invitation? I can’t find it anywhere...
  • Rosie_BCNARosie_BCNA Administrator, Staff, Member, Moderator Posts: 152
    @ClaireBif, I have sent you a private message. 
  • ZoffielZoffiel Regional VictoriaMember Posts: 2,564
    I've discovered I can't log in on my PC if I use internet explorer, the log in box doesn't come up. No problems if I use chrome. 
  • Rosie_BCNARosie_BCNA Administrator, Staff, Member, Moderator Posts: 152
    @Zoffiel thank you for letting us know. I will pass that on to the digital team. I know the developers have been doing some work on the back end of the website so that may be connected. Glad you could get in via Chrome.  
  • iserbrowniserbrown Regional VictoriaMember Posts: 3,257
    edited January 10
    @Rosie_BCNA ;
    Just noticed you are in this post - Happy New Year to you!

  • Rosie_BCNARosie_BCNA Administrator, Staff, Member, Moderator Posts: 152
    Thanks @iserbrown. Happy New Year to you and thank you!  
  • tigerbethtigerbeth MelbourneMember Posts: 480
    I am having trouble logging in on my ipad all of a sudden ! Weird ! Laptop is ok ! any suggestions ?
  • Giovanna_BCNAGiovanna_BCNA Administrator, Staff, Member, Moderator Posts: 896
    Hello @tigerbeth
    Not sure why that is happening.  Maybe try turning the ipad off and starting again, or refresh the page. 
    I have noted that there have been some technical issues in the online space and we are looking into this.

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