Appointment cancelled for biopsy results

I wonder if half the problem may be that the receptionists think they have to justify cancelling appointments when in fact I totally accept that GPs have to juggle emergencies,  just higher priorities and even the times when her own personal life comes first, and that's fine. All I needed was for her or her staff to set me up to have the nurse ring my results through, good or bad. .It just seem weird that these adults think they have to lie to me instead of just saying sorry but  there has to be this change of plan.

And the other assumption might be that she is assuming that I would rather wait 24 hours and get the same news from her GP face to face. than be given bad results over the phone by a nurse.

What I find most confusing is the receptionist insisting that biopsy results take two weeks  and I had already passed on to the receptionist and the doctor that  the provider had assured me that it only takes two days.

Hi Manis, thanks for your helpful comments. I have sent my GP a letter telling her of the impact this event has had on me and my family, and asking what  happened here and why. I also told her I had thought I had a wonderful GP but am now feeling confused and disappointed, and asked her if we could talk it over sometime. Now I will wait and hope she contacts me and is willing to sort it out. I would like to reestablish a relationship of trust and trustworthiness. Hope this will bear fruit.

Good result. This highlights that i mAke. My breast surgeon appt a few days after my mammagram and ultrsound as one i dont wannt to have to overly wait but also she is so great that i only want her to read report, look at films etc and discuss: she has this trick that she reads the scans before looking at the report and that suits me. I love my gp but would not feel 'held' enough for her to do this. People go on leave etc and im not sure health professionals would try to be cruel and you know you don't know what else is in the waiting room...plus we are all people with our own lives and stressors: it might also be that this maybe usually it does take longer etc with another provider etc i would try to set things up that support you as best u can.  Best wishes

The key issue for me is that my doctor lied to me (or the receptionist lied in her name) when she said that results were taking a couple of weeks despite the fact that I had already sent the message to her  that radiology had said my results would definitely be through that day.

So at best I was told my information was wrong, and fed misinformation by my doctor/her receptionist when they could easily have checked the facts and should have. At worst I was deliberately lied to by my doctor/her receptionist, in order to justify cancelling my appointment.

And the effect if the misinformation (had I believed it) would have been that I and my family would have had to wait till this appointment at the end of next week that they wanted me to make before getting results that at that point had been completed. Which is a cruel thing to do.

It is totally dishonest, totally  unethical, and such a breach of trust. How can anyone think it ok to treat a patient in this way?

Hi Lynne, thanks, yes I finally got a callback from the nurse, just before I had to go out to my meditation class. She told me the lump was benign, and when I asked what it was she said it was a fibroadenoma.So that problem is resolved with a wonderful result. A great relief.

But now I have another problem to deal with.  I will be writing to my GP saying "We have a problem. I need to be able to trust my doctor to be honest and not to be cruel to me and my family, but it looks like you have broken my trust.

Today is my daughter's birthday. She gave me most of last year, and was devastated to think that this year may be a rerun of surgery, chemo etc. I wanted the news quickly for her and my husband too, not just me. To try to convince me that we could expect to  have to wait 2 weeks was savage to all of us.

The fact is that I only spoke to receptionists through this whole mess, never to her, and I suspect the problem may have been receptionists saying untrue things to make space to fit in some emergency patient or other important thing. But that is still totally unacceptable.   I need some answers from her before I will feel I can trust her again.

The irony is that she has specifically assured me that she will always tell me the truth. She referred psychology clients to me for a time, and then she stopped. So  I asked her if this was because she had had complaints. She assured me that she would have discussed such things with me if they happened, not just stop sending people, but that she had stopped using the referral service involved. So maybe it is not her at all,  it is her staff. I still feel I need an apology and some real answers. Am I over-reacting?

Hi Lynne, thanks, yes I finally got a callback from the nurse, just before I had to go out to my meditation class. She told me the lump was benign, and when I asked what it was she said it was a fibroadenoma.So that problem is resolved with a wonderful result. A great relief.

But now I have another problem to deal with.  I will be writing to my GP saying "We have a problem. I need to be able to trust my doctor to be honest and not to be cruel to me and my family, but it looks like you have broken my trust.

Today is my daughter's birthday. She gave me most of last year, and was devastated to think that this year may be a rerun of surgery, chemo etc. I wanted the news quickly for her and my husband too, not just me. To try to convince me that we could expect to  have to wait 2 weeks was savage to all of us.

The fact is that I only spoke to receptionists through this whole mess, never to her, and I suspect the problem may have been receptionists saying untrue things to make space to fit in some emergency patient or other important thing. But that is still totally unacceptable.   I need some answers from her before I will feel I can trust her again.

The irony is that she has specifically assured me that she will always tell me the truth. She referred psychology clients to me for a time, and then she stopped. So  I asked her if this was because she had had complaints. She assured me that she would have discussed such things with me if they happened, not just stop sending people, but that she had stopped using the referral service involved. So maybe it is not her at all,  it is her staff. I still feel I need an apology and some real answers. Am I over-reacting?