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PatsyN
PatsyN Member Posts: 296 ✭
edited April 2018 in General discussion
Why can't I edit my profile? I want to update it but I get a message saying I can't do that!
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  • SoldierCrab
    SoldierCrab Member Posts: 3,445 ✭
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    Its a glitch Patsy the  developers are working on it.....@marianne_bcna

  • Sister
    Sister Member Posts: 4,960 ✭
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    Changing photos doesn't work, either as I have discovered!
  • SoldierCrab
    SoldierCrab Member Posts: 3,445 ✭
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    Ladies this has been a bit of a glitch for a while they are working on it behind the scenes to get it fixed. 

  • SoldierCrab
    SoldierCrab Member Posts: 3,445 ✭
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    Sister it says you changed your photo.... ? have you successfully done that 

  • Sister
    Sister Member Posts: 4,960 ✭
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    I tried to change it but it wouldn't upload the photo - don't know if it was too big or a glitch.  I'll have to check it again later.
  • kmakm
    kmakm Member Posts: 7,974 ✭
    edited April 2018
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    I'm not seeing the thumbnail photo in the discussion for either of you @SoldierCrab & @Sister.
  • Marianne_BCNA
    Marianne_BCNA Member Posts: 245 ✭
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    Hi all,
    I'm following up with our developers. Will keep you posted
    cheers
    Marianne
  • Marianne_BCNA
    Marianne_BCNA Member Posts: 245 ✭
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    Quick question for you all - what
    browser (IE, Chrome, Safari, etc) and what kind of platform (PC, Mac, iPad, etc
    etc)  are you using to access the network?
  • Sister
    Sister Member Posts: 4,960 ✭
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    Chrome and either PC or android
  • kmakm
    kmakm Member Posts: 7,974 ✭
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    I access the network on my Samsung S7 mobile phone. I think it uses Chrome.
  • Sister
    Sister Member Posts: 4,960 ✭
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    I've had another look at the photo and it's just over 2mb so I'm guessing that could be a problem.  I'll try putting the old photo back up - it's hard to get a pic that is under 2!
  • Sister
    Sister Member Posts: 4,960 ✭
    edited April 2018
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    I've tried to put the old photo back up but couldn't. While there is a button for Save Avatar, there is no option for Save File but it's been so long since I put the photo up the first time that I don't remember what the screen looked like.  BTW The original photo was 2.3 mb so was over, too.
  • Marianne_BCNA
    Marianne_BCNA Member Posts: 245 ✭
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    Thanks for info - that's helpful. 
    Does an error message come up?
    @PatsyN, can you screenshot the message you are getting?
  • Sister
    Sister Member Posts: 4,960 ✭
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    I don't get any error message just nothing to click on.
  • SoldierCrab
    SoldierCrab Member Posts: 3,445 ✭
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    Sister Click on Save avatar and it will upload the new pic or your old one if you put that up


    Marianne....
    I  just the following to access
    android- chrome
    ipad safari,
    PC Chrome
    or edge

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