@MeganM. I probably would have answered the same. Your reactions at this stage will be what they are. It doesn't matter too much as it's your pressure cooker. Sometimes businesses, such as gyms have a high turnover of staff and there is no personal interaction. He probably sat down and cold called with the same opener.. Before diagnosis I'd sometimes get asked in Woollies by young staff members 'and how are you today' I'd say 'do you really want to know, if so I'll buy you lunch because it will take that long.. Bless them, they would smile, and so would I. Fingers crossed for the future