Community guidelines
Welcome to BCNA’s online network. This is a safe and
inclusive space for all Australians affected by breast cancer to find
information and support.
We hope you enjoy participating and interacting with other
network members. In order to make this a safe and welcoming space for
everyone, we have a few basic guidelines.
General guidelines
Always
- Be
pleasant and treat others with respect. - Search
before posting. It's likely that there is already an answer or active discussion
about what you're seeking. - Stay
on topic and advance the conversation. - Respect
people's privacy. - Respect
copyright and the law.
Never
- Post
anything that is harmful, threatening, abusive, hateful, offensive,
discriminatory, defamatory, or obscene. - Attack
other members of the community or the BCNA team. - Disparage
or slander the reputations of health professionals or anyone else. - TYPE
IN ALL CAPS. IT IS HARD TO READ AND OFTEN PERCEIVED AS YELLING. - Post
the same message repeatedly or across multiple categories or groups. - Create
more than one user account to hide or harass others. - Post
spam or use the online network to advertise your services (including blogs
and Facebook profiles, pages and groups). - Use
the online network for third-party research or fundraising purposes. - Breach
the Website Terms of Use.
A few more things
- Enjoy
the network. There's a lot to see and read, our members love to talk!
Don’t be afraid to jump in and participate, but do remember that
everyone's personal circumstance is different. - Own
your own words. Take responsibility for the quality of the
conversations in which you’re participating. Respect other people’s views
and consider your impact on others when making a contribution. - Some
profanity is allowed. Some profanity is allowed as long as it’s not
directed at others in an abusive manner and it is not gratuitously offensive. - It's
a public space. Remember that the online network is a public space. Do
not reveal personal and/or private information about others, and only
reveal as much about yourself as you feel comfortable sharing. - You
may not like everything you see. Everyone participates differently and
you may sometimes see things you don’t like. You are welcome to disagree
with others provided your tone is respectful. - Flag
inappropriate content. You
can help us keep the online network work safe and pleasant for everyone.
Every post and comment has a 'Flag' button. If you see spam or
inappropriate content, click on the button to report it to BCNA. - No
commercial or promotional activity. While members may share
information about resources they have found helpful, the BCNA online
network should not be used for the promotion of goods and services. This
includes commercial entities passing themselves off as individuals and
people who frequently post external links to blogs, other forums, and
Facebook. Please use the services and
support directory instead. - This
is not a medical or counselling service. What is right for one
person may not be right for someone else. If you see any medical
suggestions on the site use caution and remember BCNA can’t endorse or
support any health or medical advice that is posted here. Always seek the
advice of your medical team. - Surveys are not allowed. If you are a health professional or student interested in conducting a survey, please email us at bcnaonline@bcna.org.au or call us at 1800 500 258.
Groups
Whilst most conversations happen in the discussion areas of
the online network, Groups are a great resource for members seeking greater
peer-to-peer support. Groups are not intended to be a substitute for discussion
topics.
All Groups are created by BCNA and are led by online network
members. Group Leaders and members must continue to abide by the Community
Guidelines.
If you’re interested in starting a Group, please email us at
bcnaonline@bcna.org.au or call us
at 1800 500 258.
Moderation in the online network
All community interaction is subject to some level of
moderation to ensure the community guidelines are upheld. Posts and comments
appear on the online network immediately. They are not held for review. The
online network is reactively post-moderated by the online network team, which consists
of community managers employed by BCNA and a small pool of volunteer
moderators. We also rely on members to report inappropriate posts and comments.
Moderators reserve the right to edit, move, close, and
delete discussions. Members who seriously, persistently, or wilfully ignore the
community guidelines may be placed on pre-moderation, temporarily suspended, or
banned from the online network. Decisions taken by our moderators are final and
will not be discussed within the online network or privately with anyone other
than the member affected.
The aim of moderation is not censorship, but to ensure that
the online network meets its legal responsibilities and remains a safe and
friendly space for all Australians affected by breast cancer.
About the community guidelines
This policy is a collaborative document created by BCNA’s community
managers and incorporating feedback from users. It has evolved over the years
and aims to reflect best practice in community management as well as BCNA’s
values. It is regularly reviewed and refreshed, so please bookmark this page
and check back frequently.
Further information
If you have suggestions or questions about the community
guidelines or any aspect of moderation, you can email bcnaonline@bcna.org.au or call us at 1800 500 258.
Updated: 06.10.2016