Has the My Journey website and app been cancelled? I just tried logging in via https://onlinenetwork.bcna.org.au/ with no success. I can no longer find it on the Google Playstore.
Published 5 months ago
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- Hi @NicoleUTM - will send you a private message to see if we can troubleshoot
- Does anyone have an update on the My Journey system?
Still not working for me on desktop version.
Thanks - @Mez_BCNA clearly existing users are affected but thanks for your information.
- Hi @Cath62
Sorry to hear My Journey is causing you troubles. I've send you a private msg as well, however here is the messaging content team have provided recently that I thought would be useful in this thread:"We are removing the My Journey app from the Google and Apple app stores. This means new users will not be able to download it. New users will still be able to access My Journey via https://www.bcna.org.au/my-journey/
Key information for you
- New users can no longer download the My Journey apps
- Existing My Journey app users are unaffected
- Users can still access My Journey on the BCNA website, which is fully optimised for use on mobile devices
This change is being conducted as the first step in the 2025 launch of a new account for all BCNA’s digital products. You will also gain an enhanced single-login account. This includes our Online Network forums, personalised content, notes and symptom tracking.
We want to ensure individuals receive the right information at the right time, with an improved experience."
- @Mez_BCNA i have given up on my journey. It keeps asking me to reset my password and then tells me there is an unexpected error. It is so unreliable and in the 5 yrs here I am lucky to access it maybe 5 times. Over it!
- Hi @GrannyBerd
We have sent your feedback to the My Journey team and we don't want to add any further stress to your days.
In the meantime, I'm not sure if it is helpful however you don't have to be on PC to login into the browser and you can even save the My Journey website to your mobile home screen
To add a website to your Android mobile device's home screen, you can:- Go to the website you want to add
- Tap the Share icon, which looks like a square with an arrow pointing out
- Select Add to Home Screen
- Name the shortcut
- Tap Add
You can move the shortcut around on your home screen and organise it like any other app. When you tap the shortcut, it will open the website directly.To remove a website shortcut, you can tap and hold the shortcut for a few seconds, and then remove it like you would any other app icon.To add a webpage to your iPhone's home screen, you can do the following:- Open Safari
- Go to the webpage you want to add
- Tap the Share icon, which looks like a square with an arrow pointing up
- Select Add to Home Screen
- Name your link button
- Tap Add in the upper right hand corner
- Go to the website you want to add
- Mez_BCNA It would be great if getting the app working was a priority.
Uploading documents and completing symptom trackers etc is useful information to have easily accessible at appointments and it's also easier to document stuff when it happens rather than having to wait to login on my PC. I was very excited by the app when I was first diagnosed but because it didn't work, I now have a lot of documentation gathered waiting for a rational filing system and random information stored in various different ways on my phone. - thank you
- Thanks for troubleshooting @GorgyS - I will escalate to the technical team for you
- Thank you @Mez_BCNA. I followed what you suggested including resetting my password. This is what I am getting constantly.
