Is the 'My Journey' app (and the restricted availability of printed resources) a success or failure?

I facilitate a bc support group and we all find the online My Journey tool too difficult to use.I’ve rung BCNA several times to have a printed copy sent to me for a reference book for my group but nothing happens.Many older ladies,non English speaking ladies and financially disadvantaged ladies cannot access this online tool.A printed booklet is much easier to earmark pages that you want to return to and handy to have with you at medical venues where you have to turn your phone off.So yes,not a fan!