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Online network - May update

Anonymous's avatar
Anonymous
11 years ago

Afternoon all,

As we move into May I wanted to give you an update on where we’re at with the improvements and fixes to the new website and in particular the online network.

I also wanted to acknowledge that we are aware that a number of members are having difficulties accessing areas of the online network from certain mobile devices, within some internet browsers and generally having useability issues finding their way around the new website. We appreciate your frustrations and are confident that we can work through them together.

It’s our priority to get these issues resolved as soon as possible, however, some issues may take 1 hour to fix and others 2 hours, 6 hours etc. so we have had to work through issues in a way that is the best use of our developer's time and resources.

This is just a quick snap shot of some of the fixes/improvements we have prioritised over the past few weeks to benefit the online network:

  • Ability to edit your own blog post once it’s published
  • Links within a notification in your mailbox now redirect to the correct blog post
  • An email notification is sent to a member's private email account when a Broadcast is sent from a group you are connected to
  • Online network search has been improved

We have also engaged an Online Community Management Specialist who will work with us in the online network. Please keep an eye out for Ben (benq), Sarah (Stokes) and Lauren (LaurenBelle who you will see online over the next month to help support the ever growing online network.

We also plan to make the following fixes over the next few weeks:

  • Improvement to online network mailbox
  • Notifications e.g. daily activity notification, group broadcast notification
  • Online network homepage design and useability including a way to view latest activity e.g. live feed

We hope that we will see a big improvement in activity and useability once we have made some of these changes.

We are open to constructive feedback and will continue to post regular updates and 'online network tips' as often as possible.

We are confident that together we can deliver a quality experience for all users and continue to welcome and support new and existing members to the network.

If you have a suggestion for a tip we can share, please let us know or feel free to share it yourself.

Thanks,
Daina and Jess

In the mean time, here are some links to some helpful tip blogs from the beginning of last month:

Published 11 years ago
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