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Online network - May update

Anonymous's avatar
Anonymous
11 years ago

Afternoon all,

As we move into May I wanted to give you an update on where we’re at with the improvements and fixes to the new website and in particular the online network.

I also wanted to acknowledge that we are aware that a number of members are having difficulties accessing areas of the online network from certain mobile devices, within some internet browsers and generally having useability issues finding their way around the new website. We appreciate your frustrations and are confident that we can work through them together.

It’s our priority to get these issues resolved as soon as possible, however, some issues may take 1 hour to fix and others 2 hours, 6 hours etc. so we have had to work through issues in a way that is the best use of our developer's time and resources.

This is just a quick snap shot of some of the fixes/improvements we have prioritised over the past few weeks to benefit the online network:

  • Ability to edit your own blog post once it’s published
  • Links within a notification in your mailbox now redirect to the correct blog post
  • An email notification is sent to a member's private email account when a Broadcast is sent from a group you are connected to
  • Online network search has been improved

We have also engaged an Online Community Management Specialist who will work with us in the online network. Please keep an eye out for Ben (benq), Sarah (Stokes) and Lauren (LaurenBelle who you will see online over the next month to help support the ever growing online network.

We also plan to make the following fixes over the next few weeks:

  • Improvement to online network mailbox
  • Notifications e.g. daily activity notification, group broadcast notification
  • Online network homepage design and useability including a way to view latest activity e.g. live feed

We hope that we will see a big improvement in activity and useability once we have made some of these changes.

We are open to constructive feedback and will continue to post regular updates and 'online network tips' as often as possible.

We are confident that together we can deliver a quality experience for all users and continue to welcome and support new and existing members to the network.

If you have a suggestion for a tip we can share, please let us know or feel free to share it yourself.

Thanks,
Daina and Jess

In the mean time, here are some links to some helpful tip blogs from the beginning of last month:

Published 11 years ago
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  • Anonymous's avatar
    Anonymous
    11 years ago

    Hi Nicole,

    I'm so sorry to hear that life's a struggle for you at the moment. The site is definitely not meant to add to it. Is there something in particular you need support for? Maybe you could make a new blog post and ask others for their support.

    Regarding the issue with the Samsung - it's definitely on top of the priority list but I wasn't about to list every issue in my post above. It will be fixed over the next 2 weeks.

     

    In the mean time though - If you don't feel like the online network is helping, maybe talking to someone directly would help? If you think it would - you could speak to the ladies on BCNA's support line (1800 500 258 open 9 - 5pm M-F) or call Cancer Council as they offer some great telephone support as well (13 11 20).

    ~Daina

  • June1952's avatar
    June1952
    Member
    11 years ago

    Hi Daina

    When will we be able to delete old messages for ourselves ?

    These unwanted communications must be clogging your system, too.

    Summer  :-(

  • Jane221's avatar
    Jane221
    Member
    11 years ago

    Hi Daina and Jess, appreciate the update, it really helps. Look forward to having functions like the previous live feed up and running soon as I think this will help us to see where the latest activity is happening and encourage more conversations; I know this was a function I used a lot before :-) Hopefully we will also be getting notifications of new comments on those threads we have commented on previously. Great to see that you are also getting some more help with what must be a massive undertaking. Perhaps sometime down the track you could look at posting a video tutorial on the main page about how to use different functions? In the meantime, keep the updates coming! Jane xx

  • nicole_h's avatar
    nicole_h
    Member
    11 years ago

    Sorry still Havnt dealt with my problem nor kept in touch as you said you would jess. My samsung still has issues.

    So over it. Lost all contact with the support I had on here.

    life's astruggle at the moment and your site is just making matters worse. 

    It truly is unacceptable and unheard of to have so many glitches. Let alone taking so long to fix them.  You really are  playing with people's lives here. Help!!

  • mum2jj's avatar
    mum2jj
    Member
    11 years ago

    Thanks Daina for the update. I agree with Robyn and would love a weekly update. Helps keep us all in touch with what's going on.

    Enjoy a well earned rest of a weekend. 

    Paula x

  • Robyn_W's avatar
    Robyn_W
    Member
    11 years ago

    Thank you Daina.This is what we need...communication from BCNA so as we  feel our ideas and concerns are getting listened to.Could something like this perhaps be posted at the end of each week,as this was ? Thanks again.Robyn.xox

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