Have you read her other articles @Afraser? I love her writing in the Guardian. She wrote a great one recently about the potential causes of cancer.
It doesn’t take much to be nice. A radiographer the other day had to put a cannula in my arm twice as it didn’t go in right, which was upsetting for her and painful for me, but I was polite and it made it easier for both of us. I was thinking the other day, it’s much easier to focus on the negative things that happen, rather than all of the work that nurses and other health professionals put in that make things go smoothly. I’m a bit reflective today.