Unfortunately the way you describe your situation is not unusual with any health. Form letters are sent out and appointments changed. I am talking from personal experience with my Dad as an outpatient and sometimes left sitting for hours because he didn't go to the counter to ask if he maybe seen to shortly! Until such time as you have actually been seen and become a person rather than an appointment........sorry it has happened to you. Personally I do have private health insurance and did not suffer any delays.
