@Temple,
My goodness, what a mess. That's beyond poor sevice let alone the emotional side of it. Start jumping up and down, taking names and kicking butts. Maybe ask who the head honcho is there and what the patient liasons phone number is. That tends to shake everyone up a bit. I like @Zoffiel idea of the name notebook. That could be a lot of fun.
My appointments were made on the Monday for the rest of the week and confirmed daily. The few times I needed to change them there was no problem. The whole 6 weeks ran very smoothly.
This was me as a public patient in a private hospital and I was treated exactly the same as everyone paying the big bucks. The staff were always friendly and understanding. Except the one that did the tattoos, didn't like her much. Ouch.
Whether you're paying or not, this is a serious business and everybody should be treated equally, fairly and respectfully. If you're not....give em hell lovely.
xoxoxoox
