I'm so sorry you are getting this sort of attitude @temple. And that you are paying for it. I would certainly be recording names and processes - you may need to know them down the track. Regarding appointments - it is common for appointments to be day-by-day, private & public. I was given a list of times before I started but was told that these would be reviewed each day for the following day. However, even though I was in the main public hospital here, they were always as accommodating as they could be. My preference was for around 9:30ish each morning due to other commitments and from memory, they made it within 30 minutes of that each day except for once when it had to be closer to 11. So while the appointments may not be set in stone, I would think there would be room to get it close. If you are not feeling confident about the centre's ability to effect treatment, it may be necessary to speak up about it before you start. You are a paying customer.
