It does seem so impersonal but at the same time, undignified. I'm sorry to hear that you have had uncaring staff - I have been fortunate with most of mine. My experience of radiation, in a busy public hospital, was that the staff are well aware of how vulnerable we are and that for many of us, resilience has worn down to nothing. The therapists and nurses who looked after me were at all times considerate and caring, and I could see that they were the same for other patients, as well. I hope that this is your experience, too.