IMPORTANT: BCNA's Online Network is getting a security upgrade 13th September 2023
We recently notified you that we
are undertaking a security upgrade for the Online Network.
In line with modern online security behaviour, we're asking you to change your Online Network password to help keep us all safe. Just like it's good practice to update your passwords in other areas of your online life – we are asking you to reset your Online Network password.
What do I need to do?
Tomorrow you will receive an email from Vanilla asking you to change your Online Network password, and how to do it.
We want you to know that even though the email is coming from Vanilla and not BCNA – it is legitimate and not spam. Vanilla is the company helping us with the tech to make this change.
For security reasons this password reset request is only valid for 24hrs. So, keep an eye out for an email from Vanilla asking you to change your BCNA Online Network password and if you don’t receive an email, check your junk folder.
Choosing a strong passwordDid you know some people still use ‘password’ or ‘123456’ as their password?
Cybercriminals use tools that can easily crack such passwords in seconds. The stronger you make it using a mix of lower case, uppercase, special characters and numbers, the much harder it is to crack.
What if I can't re-set my password in that 24-hour window?
Don't worry, you get another chance.
You can request another re-set password email from Vanilla by going to your usual Online Network login. Under your Username and password, click on Forgot my Password. This will generate an email to you from Vanilla to re-set your password, with easy instructions.
Of course, if you have any questions, please contact our Helpline on 1800 500 258.