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Cook65's avatar
Cook65
Member
11 years ago

Having a vent - sorry

I'm wild! So wild I could scream! I ordered an item for my husband as a present for his birthday last Wednesday. I was told they could get it in the next day and someone would ring to let me know. I rang on Friday and was told it would be in that afternoon and they would ring and let me know. I got my son to ring this morning and guess what? It wasn't there. Yes I'm annoyed that my gift isn't here. Yes I'm annoyed at the lack of customer service in that no one had the decency to ring me but that's not what's upset my applecart. My son had the phone on speaker. The man on the phone preceded to say that the rep who was supposed to drop it off has cancer and is having a rough time with chemo! My blood boiled. How dare they use someone's else's misfortune as an excuse because they didn't do their jobs properly. How dare they discuss someone's health issues to some random person, how dare they put it onto their sales rep, when they know they know he is struggling, to deliver something because they were too cheap to pay for a courier. HOW BLOODY DARE THEY! The rep has the right to pull the "cancer card" as an excuse, not them! My boss did something similar to me, which I told him in no uncertain terms was unacceptable. Maybe that is why this has hit such a raw nerve with me. I can't believe how bloody angry I am. I want to go down there, with my stubbly haired head, and tell them what I think! I know I'm over reacting but I can't stop it. I don't want it to ruin my day but honestly I'm so livid. I don't get angry or upset very often but when I do it's always an avalanche of emotion, distress or anger. My husband can't understand why I'm in tears and so angry about this. Just let it go he says. So I have came on here to write and hopefully let it go but instead I have tears streaming down my face. Time to go and turn the music up loud, yell out some expletives, and take my feelings out on the vacuum cleaner me thinks! Ggggggrrrrrrrr

4 Replies

  • June1952's avatar
    June1952
    Member
    11 years ago

    HAPPY BIRTHDAY HUBBY !

    Karen, it is great to hear that you have allowed yourself time to rest a bit.  Working full-time when there is no option does add stress as well as making you tired.  The cleaning will wait - and I am sure that the house is not really too dirty anyway.

    Sometimes us women who are used to being strong and doing it all, most often doing several things at once, still feel we need to continue  BUT  we must allow ourselves to be treated and rested.  I find if I 'spoil' myself with a 'nice' cosmetic (maybe a body wash or cream) that works wonders in the mind department.

    Enjoy your day out with your family - I am glad you are not doing the cooking and cleaning this time.

    Have a great day and keep well.

    Summer   :-)

  • Cook65's avatar
    Cook65
    Member
    11 years ago
    Thanks ladies. It took a couple of hours but I calmed down eventually. I'm going to say something when I eventually get the call to say that my item is in. Jessica, I think you are right that it is a sign that I needed a bit of kindness to myself. Last week was the first time in 9 months that I managed to work full time ( I have still been working part time throughout my treatment out of necessity) I was tired. So instead of cleaning the house like I planned to do, I rested for the whole day. It's made a difference to how I'm feeling generally. Today we are going out for a family lunch as today is hubby's actual birthday. Thanks for listening. Karen xox
  • JessicaV's avatar
    JessicaV
    Member
    11 years ago

    You were promised this item, and if the rep is having a bad time with his chemo, he clearly has colleagues who should be helping him out by going the extra mile to see his work gets done.

    They have not just played the cancer card. They have used it to explain why they have failed to step in to help him when he understandably dropped the ball.  They have let you down, and him down as well.

    And they have made you sad that you failed to have the present on time after all the effort you put into it.

    Also, I find that cancer treatment does take it out of me and makes me more likely to get upset about things I cannot do anything about. Hitting my head against a brick wall is a sign I am carrying too heavy a load and need a bit of kindness, maybe from myself.

    And sometimes I need to write and post a complaint letter, or put a review online about the company in order to feel I have actually done something before I am happy to back off and let it go.

  • rowdy's avatar
    rowdy
    Member
    11 years ago

    Hi vent all you like what a dickhead the bloke on the phone is.

    I always feel better after I have had a vent , I need to get it out or it just keeps builing until I explode.

    Maybe a punching bag will help, take care