IMPORTANT: BCNA's Online Network is getting a security upgrade 13th September 2023

Hi @AllyJay,

Thankyou for your message and feedback

Sorry you experienced challenges in resetting your password yesterday. We did receive communication from Vanilla in relation to a technical glitch yesterday where duplicate reset requests went out to users who had already received the initial request. This would be the reason why it asked you to reset it again.

Thankyou again for the feedback which I will pass on. Very glad to see you are back on here successfully.