Hello members, We recently notified you that we
are undertaking a security upgrade for the Online Network.
In line with modern online security behaviour, we're asking you to change your
Online...
Published 3 years ago
Version 1.0
Blog Post
2 MIN READ
IMPORTANT: BCNA's Online Network is getting a security upgrade 13th September 2023
Hi everyone, thankyou for the questions and supporting other members. If for some unknown reason you do not receive the email to reset your password (The emails were staggered) you can request to reset your password yourself next time you login (TIP: logout of your account completely before resetting password).
I have taken screenshots of my 'test' user and how I reset my password. Hope it helps:
1. Click on 'Forgot?' next to the password field:
2. Enter the email address associated with your user account and click on 'I'm not a robot' and follow prompts; Click on 'Request a new password':
3. You will need to check your inbox for further password reset instructions
Continue to post on this thread if you continue to experience issues. I will escalate it to our IT team.
I have taken screenshots of my 'test' user and how I reset my password. Hope it helps:
1. Click on 'Forgot?' next to the password field:
2. Enter the email address associated with your user account and click on 'I'm not a robot' and follow prompts; Click on 'Request a new password':
3. You will need to check your inbox for further password reset instructions
Continue to post on this thread if you continue to experience issues. I will escalate it to our IT team.
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