Should I take this further?

Well well well. Finally got my famous letter, which basically says so sorry this happened, then waxes lyrical about the fact that they sprayed it bright yellow, before having it replaced....took four weeks for that to happen. Even told me the make and model of the new cover....aren't they clever!!!. Referred to me as a consumer, as if I'd been there to buy a chocolate ice cream and not attending a medical appointment!!. Spoke to the head honcho on the phone and told him in no uncertain terms how I felt. Was then told that they would magnanimously refund any out of pocket expenses, none medical as I'm a public patient (receipts needed and no loss of earnings as I'm a Domestic Goddess, other than that, quote, pursue the matter through legal channels. Great, so now I have to tell my Oncologist, Rheumatologist, Nephrologist, Cardiologist, and Surgeon (my Chopologist), as well as my physiotherapist (on land) and physiotherapist (in water) and even my podiatrist and Dracula's Bride who takes my routine bloods to all shift their bums over a bit, while I now find the time and energy to find a lawyer, and jump through all the legal hoops, before they do the right thing? Shame on them. I told him this and then ended off by saying to him that ***Hospital was not only dangerous to small boys, but that they had now added frail, middle aged cancer fighters to their hit list, and then slammed the phone down on him. A few weeks ago a five year old boy was seen and discharged from their emergency department and subsequently died five hours later in a different hospital.