Should I take this further?

Hi there @Summerhill38 . I have sent a formal letter and am now on day 21 after the fall...still waiting for their response. My head wound just has me looking like rather a befuddled Frankenstein, just need a couple of bolts on either side of my head, and I'll be good to go!. The ribs are a bit better, I can at least breathe properly and am not just puffing at the top. The shoulder, well, it is still extremely painful to move, and the entire arm is cramping because it's not being moved. Aside from all that, things are improving, so onwards and upwards.