Go back to her and complete the incident form that is compulsory she is bullshitting you there. She should of have some documentation in your notes regarding her visit with you and the maintenance dept and OHS would of also needed to document what they’d seen and done. And you have the right to your information. I’d be getting some legal advice too (no win no fee lawyer perhaps). Like I said get the release of records form done from your gp requesting all of your notes and results etc from your stay and then you can see what was documented. Wait and get the letter back about the complaint you made and then you will have a response to go on. I’d also go speak with your local paper and make it public if you aren’t happy with the response you get and member of parliament. I’d be writing down every call you make and the response you get and keeping copies of any correspondence you have from them. They will just want you to go away. So stay strong and pursue it if you can. Margie x