Got a call from the area manager and the practice (is that what they call it?) manager almost immediately after. I received the obligatory apology from the area manager but to be honest the practice manager seemed genuinely appalled. He was calling a staff meeting at lunch today and had my letter with him for all to view. He thanked me several times for bringing it to his attention, was receptive and empathetic to my explanation of how people feel in these situations and agreed it was a very poor performance. H e was most apologetic and advised that he will have more frequent staff meetings with "patient care" as a reminder each time. That's all I can ask I guess.
