@Kirsten_BCNA,
Seems to me this is not going to be resolved by private emails between you and individual members. That's just shutting us down as a collective.
I would suggest a zoom session or something similar where information is shared and questions can be asked.
We are the people supporting the organisation and we are meant to be the beneficiaries too. Why should we support bcna if we aren't getting what we need from bcna?
Open transparency is what will help and so far with all the questions in the threads above, I do not see any of them answered at all.
I would like to know information such as: what are the top 20 questions in those 9000 calls. I would also like to know what analysis was done to determine what areas if service bcna would be cut? Can the report or a executive summary of the report that killed the services and removed staff that serviced members be shared with us? If not, why not? What are the types of calls in the last month compared to call types 1 yr ago?
Hopefully some sort of session can be provided to us rather than sweeping it behind a closed door or private email. Afterall if you read the threads above this lack of transparency has lead to possible misunderstanding and anger at the decision-making.
