No compassion from telecoms provider

From what I hear of the NBN in this big regional city I, like iserbrown, am glad my home is in the old area.  I have good old snail pace access and understand it is faster than the new-beaut lines in the new homes or for those who chose to swap quickly on the promises.  Always contact the provider first, then no quick result contact the TIO (often the threat alone works as it costs the company a lot if the TIO gets involved).  Anne