No compassion from telecoms provider

@PatsyN wish I’d kept the photos I bombarded them with but I think your sister might have success thru the TIO like we did for the same reasons. It was tricky when Telstra/NBN split establishing who was responsible and understand we were the first intervention of this kind TIO had tackled but step one must be to try ( and keep good records even of phone conversations) through your provider first then TIO might take it up like they did with us. Take heaps of photos of shoddy wiring too and forward it as evidence.