Forum Discussion
No compassion from telecoms provider
I decided to cancel my landline phone to save money - given the additional costs related to having cancer - and just keep my mobile. Rang my provider today - yes, The Big T. I have landline, internet ...
@PatsyN That message is disgusting.
I've finally got a response from Telstra after lodging an escalated complaint. Not as cheap as I would have liked, but less than I was paying before for internet and landline. Got an apology for the fact that "the consultant did not resolve your issue the first time" - but clearly there was no sympathy. Very cold manner. Still haven't received paperwork for new contract, though.
I've finally got a response from Telstra after lodging an escalated complaint. Not as cheap as I would have liked, but less than I was paying before for internet and landline. Got an apology for the fact that "the consultant did not resolve your issue the first time" - but clearly there was no sympathy. Very cold manner. Still haven't received paperwork for new contract, though.