No compassion from telecoms provider

I’d said that a monopoly and speak to the AUst Consumer and Competition Commision as well as Telecommmincations Industry Ombudsman.The latterwere great helping us with the crazy and dangerous wiring we were given for NBN.Problem came about when a split in Telstra over who owned the poles and wires and hence who was responsible nbn or Telstra.We are with Internode who are owned by iiNet who are owned by tpg - Been happy with service and price.I raised Cain for months however bombarding them with emails .The deciding factor that got things moving  was public liability - tripping over wires running thru our garden and trees.