No compassion from telecoms provider

@kmakm  Unfortunately, I'm stuck with Telstra. I live in a so-called "Smart Community". Ha! When the estate was built eight years ago, T put in all the infrastructure. Everything underground: electricity and high-velocity fibre-optic cable running phone, internet and TV. Monopoly until all homes built. Not allowed to have unsightly TV antennae on roofs. When the NBN came along, we were told nothing would change. Then that changed. We were forced to have NBN hubs put in: slower and costs more. One big hitch: they forgot to consider TV. NBN only runs landline and internet. I contacted federal member - four times before I got a result after threatening to go to the 7:30 Report. I asked for a letter signed jointly by management of NBN and Telstra saying what was going to happen. Suddenly they realised the implications for TV. They provided the letter, saying we had to accept NBN and that they were "seeking a solution" to the TV issue. Nothing since. That was at least two years ago. I know one person who changed to Optus and one who changed to iinet who've had problems with TV and Telstra refuses to help because they no longer have a Telstra account. I don't want the same thing to happen to me. My TV keeps me sane. If I don't get a response through the Telecoms Ombudsman, I'll go to 7:30 Report.