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LMA's avatar
LMA
Member
11 years ago

New website is terrible

Hi ladies I know this is broken record stuff but I have to agree with the team that the new website is terrible. I can't find my way around at all.. It's hard work and it's disjointed. I'm not sure what you are working on with regards to fixing this but if it's just email notifications I think you are way off the mark. The issue is the layout and lack of a proper home page that clearly takes you to the right place.i would not want more email notifications leading me back to a bad site. They may take you directly to a relevant post but I can't find the regular information that I used to like to go back and read. You're dealing with people who are stressed out anyway so navigating this is terrible and I was such a huge advocate of the site prior to this. I'm not against change but I really feel you have missed the mark here and need to look at it from a different angle. I'm sure you are doing what you can to alleviate individual questions but I dare say you have lost a large % of regular contibutors, they wil look for easier ways to communicate and that's a real shame for the whole community and the cause. I'm sure this has been an expensive excercise and you're trying to get it right but sometimes you just can't fix it. Hope you will see this as constructive even though it's a negative post.. A wise business mentor of mine once said you can recover from a bad decision but you can't recover from indecision. Time to go back (format/layout wise) in my view. Good luck and thanks for listening. Lisa 

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  • Deanne's avatar
    Deanne
    Member
    11 years ago

    Yes, Robyn, it does feel as though we are not being heard. This is a place where our voice used to count. Many of us have stayed quiet in hope that things would improve but that really has not happened. It is this feeling that no one actually asked us what was important to US  before the changes were inflicted upon us. Many of us already feel helpless against a disease that has forever altered our lives. Now we also feel helpless on what used to be such a terrific support site. 

    Please start really hearing us BCNA!

    Deanne xxx

  • Janet_Plummer's avatar
    Janet_Plummer
    Member
    11 years ago

    I wasn't going to complain but since so many others have I will add my voice.. I hate this new format too and find it difficult to use. It was so much better before the big change. 

  • Robyn_W's avatar
    Robyn_W
    Member
    11 years ago

    This is so well written,and is EVERYTHING that I have been TRYING to convey for weeks!! The point about having a home page where you can see everything that you need on it,and you only have to touch a heading and it takes you straight there! This is the main thing that has everyone so confused,I feel.Crikey,what is so hard about that?I am actually sick of waiting for things to be fixed.BCNA is a great organisation,but surely our thoughts should be considered,after all,if it weren't for all of us,it wouldn't even exist!!!!!

  • SUE48's avatar
    SUE48
    Member
    11 years ago

    I'm so pleased to hear that you are trying to resolve these issues.  I thought it was just me being a newbie to the site as I've been finding it so hard navigating around the place too. Perhaps they could look at putting some "screen shots" into the help section while they fix it as I am finding this site very frustrating to say the least.  Fingers crossed it can be rectified soon.

  • Deanne's avatar
    Deanne
    Member
    11 years ago

    Hi Lisa

    Really well said. I could not agree more!

    There is just too much that is wrong and the fixes are taking too long. 

    When you are going through a diagnosis and treatment for breast cancer you need to have good support NOW. You cannot put off your needs while IT people take months (it has been months now) to get a support network up and running again.

    It is frustrating and so disappointing for those women who need support and for those who have tried so hard to be there for others.

    Comments from BCNA do not acknowledge this and show understanding of what the problem is. 

    Summer is right. This network is great and if we can just get it back to being user friendly then we can get back to giving each other the type of support you cannot get anywhere else.

    Deanne xxx

  • June1952's avatar
    June1952
    Member
    11 years ago

    Hi Lisa

    I fully agree with what you have said !!

    BCNA are trying to fix it but their original consumer group obviously did not know how to explain what was important to their members or their techs had no idea how to prepare what was required.

    I have struggled with the system but some things are re-appearing slowly.

    THE MAIN THING IS THAT THE SYSTEM CANNOT WORK IF YOU USE THE GOOD OLD INTERNET EXPLORER.  Try using Google Chrome in the meantime.  BCNA - get onto this issue pronto !!!!

    THE SECOND THING IS RE-INSTATING THE 'LIVE FEEDS' (please) which allows interested ladies to get in on older conversations which interest them

    The next thing is the wide white spaces - crap - they have to work on it !

    To newly diagnosed ladies - please persevere as this IS A GREAT WEBSITE - and you will make a heap of friends with ladies who are/have been going through the same as you.  They are willing and able to help you through a difficult time in your life.

    Lisa, if you have problems, please call the BCNA office on 1800 500 258 and speak with the ladies who may be able to assist you through the problem.

    Keep in touch

    Summer  :-)

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