@gumnut Thankyou for the welcome and feedback. The Member Support Team (helpline) all have diverse backgrounds and experience; ranging from nursing, helpline support, person-centered support and administrative expertise. Introducing my colleagues in the discussion board is an idea that I have also considered, so watch this space.
My own background is 20yrs in client service manager/admin roles (phone support my key responsibility). I have also worked casually in the disability sector to support individuals in their community. I most recently completed a Bachelor Degree in Behavioural Science (Psychology), where I studied online while continuing to work for a non-profit organisation dedicated to providing support and resources to people with chronic illness.
I think one thing that has really been highlighted to me in more short time with BCNA is that no matter the team (eg. Fundraising, Policy & Advocacy, Member Support), everyone clearly has the same purpose to support all Australians who are affected by breast cancer. How lucky am I to work with like-minded individuals and your community.
