That's a real shocker, @KezzaG .... it is bad enough going thru what we have without additional stress in not being able to access our own money! :( It just seems to be a never ending circle, all going back to "NO"!
Some great suggestions already tendered by the ladies ..... I hope you get some resolution soon.
I was getting overwhelmed with Out of Pocket expenses whilst having my Rads - and the social worker there arranged for a one off payment of a utility bill thru the Cancer Council (Rates, power, water etc) to the value of $500 (which coincided with a $500 bill for my breast pathology that wasn't covered by medicare or NIB - god only knows why!) ... so was very relieved to accept that payment.
All the best, and thinking of you xx