Featured posts

Hi Robyn. Thanks for your feedback. We use featured posts in a few different ways.

One way we use featured posts is to highlight a post from a member that might have gotten lost in the feed. If we notice a member has asked a question and hasn't received a response, we'll feature it to help ensure that others see it. We want everyone to find the info and support they're looking for.

We've also been using it for a welcome thread because one of the persistent complaints we were receiving from new members is that they didn't know what to do or how to get around when they first got here. The introduction threads have also been shown to work well for new members to say hello (the first one has 70 comments). I know it's a little boring to see it there all the time, but we find that these threads are really helpful for new members.

We also use them for announcements. These come and go. Some stay up longer than others.

We only have one feed and it doesn't fit that much, but we're working on that. In the meantime, we need to make room for everyone. Maybe we're not striking the right balance and we're happy to work on that. And we're definitely happy to feature more posts from our members :-)