Knowledge Base Article
"Content Not Published Your post contains invalid HTML"
This issue can occur when someone writes the message in word with applied formatting. When you copy the message into Khoros it does not like the pre-applied formatting, so you receive that error when you go to post. This can also happen when posting images from an email or website.
For a written message - It is best to go to Notebook, write your message and copy and paste into Khoros. Notebook removes formatting.
For images - It is best to save the image to your device and then upload it into the post.
Thanks, BCNA Helpline
If you are simply typing in a response, as I am now, should it not work without any more fiddling around?
- Kate_BCNA2 months agoCommunity Manager
Afraser yes you should be able to type straight into the platform with no problems. The above message is for people who write the message in a different platform then copy and paste.
- Afraser2 months agoMember
Sorry, but it's really frustrating to type a reply to a post (direct on the platform) and get the HTML block - again. I will take a break from the Online Network until things get worked out a bit better, I am not able to assist anyone and just getting cross. Good luck with it all.
- SoldierCrab2 months agoMember
oh Afraser I am sorry to read this.... not really been on the new platform . I hope this is sorted out sooner than later.
- Afraser2 months agoMember
No, it's happening directly on the platform on both my phone and laptop. And three passwords to log on.