Knowledge Base Article
Teething problem #1 for me (and it's a big one): I use Firefox, and the site will not allow me to log in on that browser. I put my email address in, and a few moments later, I get a message saying "Error: Invalid reCAPTCHA" (see below).
Even when I disable all my ad blockers, I still get the same reaction. It seems to be something inherent to Firefox, which is a pretty privacy-focused browser.
Have you contacted the helpline terrianne ? (Sadly, the helpline/info is closed now til Monday morning :( )
Are you on a Mac? Have you ever tried Chrome or Safari? I use Chrome and Safari & have been able to log in OK - but noticed a few other issues, that are being looked into! I used to use Firefox but haven't for some years now.
Many are having difficulties logging in with their phones - or are being kicked out before accessing the Online Community, even tho getting on to the BCNA main page, from their phones.
There are a few other issues - the real biggie is that our Personal Messages (PMs) have not transferred across - but they are aware of this & are trying to rectify it.
There's been some weird 'Helpline Phone Numbers' appearing randomly (I've counted 6 so far!) but the correct one is the 'old one' 1800 500 258 (starting again on Mon am.)
In the meantime, you can contact the Helpline with ANY issues via email on, and they'll get onto it first thing on Monday morning ;) :
helpline@bcna.org.au
And if you are finding the replies on categories are starting off with 'old' replies (up to 7 years or older ...) you should be able to go into your preferences & click on MY SETTINGS/PREFERENCES and choose (Default Sort Order) Newest to Oldest ;)
It will get better ... there are usually 'some' teething problems with any change of platform ...
Take care & have a good weekend xx