Knowledge Base Article
May2024& terrianne
The team is aware the Private Messages haven't moved across and are working on restoring them .... and are also aware that some browsers may not be working well with the changeover.
Are you on a Mac, Terrianne? Have you tried Chrome or Safari? (I am using Chrome & got in fine.) I used to use Firefox some years ago but had other issues with it so swapped to Chrome. :(
Some are having difficulties with logging in with their smartphones too ... maybe keep trying over the weekend - and make contact with the Helpline on Monday morning if still not able to log in.
Also, some weird 'helpline' phone numbers are appearing randomly - the correct one is 1800 500 258 ....
Take care