I too lost all my eyelashes during chemo, and so know it's not just the cosmetic aspect, but the loss of the protective job they do that is horrible. Living in a multi cat home, and it was summer, the ceiling fans would send stray cat hairs flying and straight into my unprotected eyes. Mine grew back sparsely but quite quickly, but now they're crooked and I often have to pluck the odd one out that is growing the wrong way and is scratching my eyeball. As you say, it's the little procedures that they could take to alleviate either pain or loss of self esteem or whatever, which can make such a difference. I hate getting my finger pricked for blood glucose level checks as I use my fingers so much with my knitting. After explaining to the nurses that my earlobes have exactly the same blood in them as my finger tips, and about a tenth of nerve endings, so could they please stab there, they have complied, but why don't they do this anyhow? Why the finger tip, after the tongue and lips, the most nerve rich part of our bodies?