Don't get upset about this @melclarity. BC is a constantly evolving feast.
In the past I've used my personal experience to advocate. I'm an old hand at making myself comfortable and waiting. I'm excruciatingly polite and come to medical appointments and other such inconveniences well prepared with diaries, books to read, boxes of records and wireless hotspot.
Documenting interviews changes the dynamics. I behave well even though it is not my default factory setting. It is not until some twitsack assumes that I'm passive that my horns start to grow.
None of this experience is wasted, shitfight as it might be. You can't demonstrate the options are shite until someone explains them to you.
The stew is brewing. I may be broken, but I'm not done yet.