@MichelleR I probably can complain, but after 14 years of being bounced about on the BC train, I'm nearly out of steam. I've been a vigorous complainant in the past--and given some of the bullshit that I've been subjected to I had every reason to be vocal. This is just so defeating.
Having been through the process of complaining about surgeons before --the one who put my port in shoved the tube all the way into my left ventricle which was life threatening-- I'm familiar with their defence mechanisms. They can kill people and skate out of negligence actions. I'll be able to pay someone else to tidy up the mess as much as possible, but there is no way they will criticize each other's work, and they will never testify against their own.
I'm a weather-beaten older woman with grey hair. If I'd been in my twenties he may, or may not, have taken more care.