Be grateful she told you her name. I bumped a surgeon (well, probably) who couldn’t be bothered providing his name, or reading my file. Along with general rudeness and ‘I’m busy’ stuff - changed my appointment time at really short notice then kept me waiting 30 mins while overtly having a cup of tea. According to my daughter, we are part of a growing cohort of women of a certain age who just won’t put up with this sort of stuff from so-called professionals any more. Keep up the good work!