Hi,
I recently just went through the process of genetic testing. I didn't have to do anything over the phone - they just sent me this huge questionare that I had to fill out of all the family (had to get Mum to help me as I had no idea on some!). From there I attended an initial counselling session where they explained the process and what my chances were of having the 2 known gene mutations. I didn't have to decide on the spot to go ahead with the test but I decided to and had the blood test done that day. They explained to me that everyone gets called back in to go over their results as there are ramifications for negative as well as positive and they don't want anyone 'stressing' becasue they've been called in - everyone gets results face-to-face. My testing came back negative. The Doctor was really good and explained that they are discovering new things all of the time and that it will be someitme in the future that they will be able to test for more genes and that my sample could be retested in the future.
Everything they discussed with me at both appointments was written down and a letter outlining the details were sent to me after both appointments - which is great as they cover a lot of things!!
Overall I found the experience OK - it was good having someone with me at the appointments (Good Old Mum!) and found the Doctor I saw to be very clear and considerate throughout the whole process. I hope you get to expereince the same as it can be quite daunting.
Mel