Newly diagnosed
I just want to express how extremely diss appointed I am with the Gold Coast HOspital. I was diagnosed last week with a recommendation I have surgery within 4 weeks. My GP phoned the hospital was was told what to do in order for a speedy process if my urgent referral . two days later I phoned the bookings and referral centre to be told they receive over 500 referrals a day and unless my doctor rings within minutes if sending the fax it will take weeks to process asvtheyvare behind. She also reminded me that it was also just for an appointment and not surgery. My doctor did as requested and the hospital confirmed received. I phoned today and now have been told that my referral has to be seen by triage for assessment which is 2-3 weeks. When I mentioned about having surgery within 4 weeks she told me that I was in the public system not private! I am absolutely devistated that the 'admin' has let me down and the attitude if the staff is shocking. People aren't ringing for the fun of it they are ringing because they need medical help. From reading other peoples stories it seems the Gold Coast is not the place to be when you are ill.
