Riduculous and frustrating! ***Rant warning***

I'm with primek, go to the media. I'm over suffering in silence (about almost anything!) and while a rant helps the soul, it may not fix the problem. I got so incensed at Telstra's stupidity (completely cancer unrelated!) that I wrote to the head office, detailing the garbage that passes for customer service and threatening media next. Problem fixed in a jiffy and a significant discount off my next bill for the "inconvenience".