You're not wrong about the technical terms for both the people and the services. Hospitals, both private and public, should make sure they give all the necessary information before we go into hospital.
Weird as it sounds, I was glad I'd had the experience of open heart surgery first because that's where I learned the extent of the services.
I hope all goes as well for you as it did for me. I was lucky to heal and recover very quickly after both ops. Even the surgeon said, it's luck. I'm wishing you heaps of the same.