The helpline has been invaluable in keeping really bad thoughts at bay (can't say more) but doesn't really help in re-establishing the trust that has been lost.
I think underneath it all is fear of further dissapointment and rejection and a contributor to that is all the "positive reinforcement" that goes on. To quote "I feel like a peice of crap so why shouldn't I say so but no-one wants to hear that they only want to hear how it is making me stronger".
I have committed the cardinal sin of a)trying to fix things and b) make her feel better in the past for which I have paid dearly.