BCNA's Helpline refocus - some changes being made to the Helpline

As a former member said to me yesterday "you would not allow the auto receptionist to service your car and you would not allow a mechanic to operate on you so why the heck would BCNA think it acceptable for administrators to deal with helpline calls and then simply pass them off".  I agreed with her !

Not tech savvy so a zoom call is out for many I know, including me.  As someone said, they are trying to put this under the radar and will not give substantive answers to members.  Looking at the Board ... admin focus .....