BCNA's Helpline refocus - some changes being made to the Helpline

Almost 9,000 questions asked each year, could have been answered by the Helpline staff?  If that is the case then they will not need to direct callers to ring Cancer Council or other organizations to speak with a nurse there.  I think the transparency within which BCNA are operating is as clear as mud.  Nurses are already undervalued, and this stance just makes it worse.  Bring back a nurse for the members to chat with, and so be it if I ask something within the phone call that can be answered by someone else.  Trained nurses are gold, even if BCNA think otherwise!