Forum Discussion
BCNA's Helpline refocus - some changes being made to the Helpline
BCNA's Helpline refocus I received this email last night and assume that all members received it - but just in case some haven't received it, I'll put it here for everyone to read and comme...
Really would like to know how many was in the "small Consumer Representative group" and whether they were given an option of whose job got "cut", as BCNA mentioned it came down to funding! So they chose to cut the Breast Care Specialist position and now we are left with just the helpline who will just tell us to ring another place..... sheesh!
How many helpline staff are required to tell members to ring another line??? .... hmmmmmmm,
Once again the decision gets made without considering the members who BCNA are working for. I will definitely be sending the CEO a private message, and I really hope the cut wasn't the only way the CEO thought was in the best interest of the members!
How many helpline staff are required to tell members to ring another line??? .... hmmmmmmm,
Once again the decision gets made without considering the members who BCNA are working for. I will definitely be sending the CEO a private message, and I really hope the cut wasn't the only way the CEO thought was in the best interest of the members!